The Department for Work and Pensions (DWP) manages £4.2 billion spend each year on third party goods and services. As part of the Procurement Modernisation Programme, Atos were engaged to design, implement and operate a high quality commercial intelligence unit to support Commercial negotiations and decision making across DWP.

Business Challenges

• No central pool of expertise for commercial analysis and intelligence that served the commercial and business communities
• DWP operating with a number of supply markets which due to the DWP scale were unique or constrained. These had not historically been well understood or proactively managed as markets
• DWP needed to provide consistent high quality commercial intelligence across DWP in relation to:
• Customer demand
• Market management
• Key supplier intelligence
• Wider government and industry benchmarking

Solutions

• Design and implement a Commercial Intelligence function to provide market and supplier analysis to enable DWP customers to make better and informed sourcing and management decisions
• Carry out a root and branch review of DWP spend to support a robust benefits realisation process
• Embed advanced intelligence gathering and spend data analysis processes within the team through training and coaching
• Integrate the Commercial Intelligence function into the Business Operating model to maximise service value

Benefits

• High quality Commercial insight delivered to clients across DWP, including the Minister of State for Employment and Welfare Reform, the Permanent Secretary, and Special Adviser to the Secretary of State
• Reduced procurement cycle times and enhanced commercial outcomes driven by the availability of timely and accurate commercial information and market analysis for category teams
• Clear understanding of category spend informs allocation of resources to optimise
• Commercial returns