Business Challenges

• Need to validate the opportunities and approach to standardise disparate IT infrastructure across multiple autonomous IS/IT business units
• Facilitate group wide consensus and collaboration to develop a compelling business case ensuring IT harmonisation

Solutions

• Focussed engagement with client Business Units to establish priority value levers and key domains of investigation within the “As-Is” estate
• A thorough assessment of the Group environment from a people/process, technology and financial perspective
• Development of tactical and strategic measures encapsulated into business scenarios including financial / non-financial business case
• Articulation of the required change programme and end-state governance structure for the chosen standardisation path
• Business case refinement to attribute sharable costs within resource / asset domains coupled to a detailed cross-charging mechanism
• Identification of key risks & issues to Group operations and including further tangible / in-tangible benefits

Benefits

• Developed a Shared Services Centre approach to IT service delivery, including data-centre consolidation, server rationalisation, and centralisation of Service Desk functions
• Confirmed a business case providing > 20% OPEX savings
• Garnered IS Directorate agreement to proceed with the change programme subject to board level approval