Business challenges

• Progressive loss of sales to competitors due to poor customer service levels
• Failing to meet customer service levels
• High value inventory located in multiple locations along the supply chain
• Manufacturing operations in Western Europe increasingly supplying customers in the USA and SE Asia
• Strategy to increase added value by providing through life service, not just equipment sale

Our solution

• Applied high impact assessment approach, to diagnose the key issues rapidly
• Designed an improvement programme, focused on Supply Chain Network Optimisation, Expertise in Sales and Operations Planning, Inbound & Outbound Logistics improvement; Inventory profiling and Aftermarket service chain alignment with demand
• Supported the improvement programme and validated the investment case

The resulting benefits

• Optimised regional supply chain network structure
• Reduced logistics costs through enhanced schedule adherence
• Reduced manufacturing costs through improved S&OP
• Improved capacity utilisation
• Re-profiled Aftermarket inventory range and levels in line with demand
• Secured "buy in" to the programme from the wider business with a high return and rapid payback of the implementation investment