What we do
Solving these problems requires significant cultural shift and takes time. Atos Consulting has developed a methodology designed to accelerate the change process.
Political leaders and public employees must be persuaded to develop new attitudes and behaviours so that they want to provide high quality public services. Customers must be encouraged to expect good service and exert pressure on government to deliver them.
Our expertise
We deploy a combination of top-down and bottom-up methods designed to engage governments and people in the concepts and processes of change that can turn a vicious circle into a virtuous circle. These include:
- Centrally-driven policy initiatives to roll out customer charters and service improvement programmes
- Regular monitoring and reporting to provide incentive for change
- Encouragement to rethink working practices and job responsibilities
- Raising awareness of success at key points of service delivery
In addition to helping governments to implement changes, we also have a long track record of:
- Working with civil society organisations to strengthen external pressure for reform
- Undertaking project evaluations for donors and recipient governments, for example for both DFID and UNDP in Afghanistan
- Helping governments to harmonise donor projects.
The client benefits
- Better quality, more easily accessed services that are responsive to citizens’ needs
- A proven cost-effective approach to achieving sustainable service delivery improvements
- Tools that enable pilot projects to be rolled out quickly on a wide scale with minimal external support